Refund Policy

1. General

This refund policy describes the terms for refunds of subscriptions and purchases on OnlinePussel. We strive to be fair and transparent in our handling of refunds.

2. Right of Withdrawal

According to the Swedish Distance Contracts Act, as a consumer, you have the right to withdraw from the purchase within 14 days from when the agreement was made. For digital services like OnlinePussel, special conditions apply:

• The right of withdrawal expires when you start using the service
• You must explicitly agree that the right of withdrawal expires when the service begins
• If exercising the right of withdrawal before the service starts, the full amount will be refunded

3. Subscriptions

For our subscription services, the following applies:

• You can cancel your subscription at any time
• The subscription continues until the end of the current period
• No refund is given for the remaining time of the current period
• Future periods will not be charged after cancellation

4. Technical Issues

For technical issues that significantly affect the service:

• Contact our support for assistance
• We may offer compensation for extended service disruptions
• Refunds may be given if the problem cannot be resolved

5. Refund Process

When a refund is approved:

• Refunds are processed to the original payment method
• Processing time is typically 5-10 business days
• You will be notified via email when the refund is processed

6. Special Circumstances

We may make exceptions to this policy in cases of:

• Unforeseen technical problems
• Special personal circumstances
• Incorrect charges

Each case is evaluated individually by our customer service.

7. Contact

For questions about refunds or to request a refund:

• Email: contact@onlinepussel.se
• Response time: Within 24 hours on business days

8. Disputes

In case of disputes:

• We follow recommendations from the Swedish National Board for Consumer Disputes (ARN)
• You can contact your local consumer guidance service
• The EU's online dispute resolution platform can be used: ec.europa.eu/consumers/odr